Your error messages could be the last straw for users to move forward or abort the process in the middle. Use this guide to help users navigate their way and turn their delay into an experience.
Provide a solution to usersAvoid using technical jargons Put statements in positive formDon't take the humor overboardAvoid using condescending languageAvoid using the word ‘error’ in the error messageAvoid error summaries with long paragraphsAvoid sounding robotic to the user
check_circle_roundHey, that mobile number looks familiar. Want to sign in?
check_circle_roundSorry! We don't recognize that ID. Please try again.
check_circle_roundThese passwords look poles apart. Please recheck.
cancel_roundMobile number already registered please sign in to proceed.
cancel_roundOrganization Code/ID entered is not valid. Try again.
cancel_roundPasswords do not match.
check_circle_roundSomethings are not in our hands
Breathe in... Breathe out... Breathe in... Breathe out... Till the time we fix this issue for you.
You have stepped into the most deserted space called 404. Let's get you back home.
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Be direct but never roboticBe friendly but never cockyDon't take the humor overboardDon't take the humor overboardAvoid technical jargonsSound positive
check_circle_roundYou've still got some unfinished goals.
check_circle_roundYour upload failed!
Don't worry this is not the last resort.
cancel_roundThere are some unfinished goals!
Try again, Fail again, Fail better!