Your error messages could be the last straw for users to move forward or abort the process in the middle. Use this guide to help users navigate their way and turn their delay into an experience.
Tone profile
assistive
friendly
positive
Remember to
Provide a solution to users
Avoid using technical jargons
Put statements in positive form
Don't take the humor overboard
Avoid using condescending language
Avoid using the word ‘error’ in the error message
Avoid error summaries with long paragraphs
Avoid sounding robotic to the user
Inline validation errors
check_circleHey, that mobile number looks familiar. Want to sign in?
check_circleSorry! We don't recognize that ID. Please try again.
check_circleThese passwords look poles apart. Please recheck.
cancelMobile number already registered please sign in to proceed.
cancelOrganization Code/ID entered is not valid. Try again.
cancelPasswords do not match.
Blocking errors
check_circleSomethings are not in our hands
Breathe in... Breathe out... Breathe in... Breathe out... Till the time we fix this issue for you.
check_circleOh no!
You have stepped into the most deserted space called 404. Let's get you back home.
cancel
Oops! Something went wrong
Please wait while we are trying to fix the issue.
cancelError 404
Page not found!
Warning errors
check_circleYou've still got some unfinished goals.